Support & FAQ

Manage your key codes

Please submit your email of the subscription to have your key code reset or resend. You can also cancel/unsubscribe the subscription via the email.

Subscription FAQ

Most of the time, the activation key will be sent to your email address in 10 minutes. Please check your email inbox and spams for the activation key. Sometimes due to the payment confirmation, it will be delayed for a couple of hours.

If you lost the key code email, please submit your email on the top of this page to have it resend again.

It usually because the subscription failed to renew automatically and you didn’t renew it successfully. If you get the following message when you try to renew your keycode, it means your old(expired) subscription hasn’t been canceled although it failed to renew. Please cancel the old subscription first and then resubscribe it manually to renew the keycode.

Please submit your email used to subscribe on top of this page, you’ll receive an email contains the unsubscribe link. If you can’t find the unsubscribe link in the email, please contact [email protected] to help you to unsubscribe.

You can authorize up to 3 devices with one Pro key. Whatever the kind of the device, it can be PC, Mac or iPhone.
For instance, you can authorized 1 PC and 2 iPhones at most.

If you are not going to use on more than 20 devices, we recommend you to subscribe multiple Pro plan with several gumroad accounts. It’s much more economical than Volume Pro plan or Mapper Package.

Besides that, we provide Volume Pro plan and Mapper Package.
Volume Pro: Recommend for those who has a fixed number of devices. Since this is a monthly subscription, even you haven’t activated it on a device, the expiration date will be counted once you being charged. If you need the quote for the Volume Pro, please contact us: [email protected]
Mapper Package: This package is more flexible for those who plan to add/remove devices in the future. Once you make a payment, you’ll get your device slots according to the price you paid. Every slot can be used on one device for at least one month. So if you paid for 20 slots, you can use it on 20 devices for a month or use it on 10 devices for 2 months. The expiration date is counted separately for each device. So you only need to top up the slots when it runs out. If you want to subscribe mapper package, please visit

Please visit here for a step-by-step tutorial to clear all of the registered devices with your key code.

iSpoofer for PC FAQ

  • For Windows 10 user
If you’re a Windows 10 user, it probably caused by the incorrect iTunes version. Microsoft Store was introduced to a user on Windows 10, and it serves as a unified storefront for apps, video contents, and ebooks. As one of the biggest IT company in the world, Apple also submits a new version of iTunes for the store. In order to be compatible with different hardware platforms, all apps submitted to Microsoft Store need to be a Universal Windows Platform app. As a traditional Win32 application, iSpoofer currently cannot support the store version iTunes. If you have installed the store version iTunes, please uninstall it first and then launch iSpoofer. iSpoofer will download a traditional win32 version iTunes automatically.
  • For Non-Windows 10 user
If iSpoofer is unable to work with the existed iTunes, please uninstall all program and components from Apple Inc. Then launch iSpoofer to download the latest iTunes to install.

As spoofing over Wi-Fi is an experimental feature, sometimes you’ll encounter the issue that iSpoofer is unable to connect the mobile device via Wi-Fi.  Please troubleshoot with following steps:

1. Restart iSpoofer.
2. Try to unlock your phone screen and keep it from turning off, then wait for a few seconds.
3. Make sure that your computer and iOS device are on the same Wi-Fi network.
4. Disable firewall(s) on the operating system.
5. [For Windows Only] Run “services.msc” and make sure that “Apple Mobile Device Service” and “Bonjour Service” are both started.
6. Restart your computer and iOS device.